Terms and Conditions for Streatham Cleaners
These Terms and Conditions set out the basis on which Streatham Cleaners provides domestic and commercial cleaning services in the UK. By making a booking, the customer agrees to be bound by these terms. For the purposes of this document, references to “we”, “us”, and “our” mean the service provider, and references to “you” or “your” mean the customer who requests or receives the cleaning service. These terms are intended to create a clear service agreement, to protect both parties, and to explain how bookings, payments, cancellations, liability, and waste handling are managed. They should be read carefully before confirming any appointment.
Our cleaning services terms apply to all standard, one-off, end-of-tenancy, scheduled, and specialist cleaning appointments unless we agree otherwise in writing. If any part of these terms is found to be unenforceable, the remaining sections will continue to apply. Nothing in these terms limits any rights you may have under UK consumer law where such rights cannot legally be excluded. We aim to provide a professional service, but the exact scope of work may vary depending on the condition of the premises, the agreed tasks, and the time allocated.
The booking process begins when you request a quote, estimate, or service date. Any quotation provided is based on the information you give us and on the visible condition of the property, where applicable. If the description of the property or the cleaning requirement changes after the quotation is issued, we may revise the price, the duration, or the staffing level before confirming the booking. A booking is only confirmed once we have accepted your request and, where required, received any deposit or advance payment. The Streatham cleaners service agreement is formed at the point of confirmation.
When making a booking, you must ensure that all relevant details are accurate and complete. This includes the property address, access arrangements, parking restrictions, the number of rooms, and any special requirements or risks that may affect the service. We rely on the information you provide in order to allocate the correct time, equipment, and team size. If you fail to disclose important details, we may refuse to start, suspend, or adjust the service, and additional charges may apply if the work becomes more extensive than originally agreed.
We may require reasonable notice to schedule certain services, particularly for larger properties, deep cleaning, or same-day appointments. Appointment times are given as estimates unless a fixed time is expressly agreed. While we will make every effort to attend on time, arrival may be affected by traffic, weather, or circumstances outside our control. If access is not available at the scheduled time, we may treat the appointment as a late cancellation or failed visit, subject to the cancellation terms below. Customers are expected to provide safe and unobstructed access to the premises.
Our services are limited to lawful cleaning tasks that are safe to carry out with the equipment and products we supply or approve. We do not normally move heavy furniture, dismantle fittings, or handle items that present a health and safety risk unless this has been specifically agreed in advance. Where a property contains fragile surfaces, high-value items, or sensitive materials, you should notify us before the appointment begins. We may decline to clean areas that appear unsafe, contaminated, or beyond the originally agreed scope.
Payment terms depend on the type of service booked. Unless we agree otherwise, payment is due on completion of the service or in advance for certain bookings, including recurring contracts, peak-demand dates, or special projects. We may accept payment by bank transfer, card payment, or another method we confirm at the time of booking. If an invoice is issued, it must be paid by the due date shown on the invoice. Time for payment is an essential term of the agreement.
If payment is not received when due, we may charge interest on overdue sums at the statutory rate applicable under the Late Payment of Commercial Debts legislation, where relevant, or otherwise in accordance with applicable UK law. We may also recover reasonable costs incurred in pursuing unpaid amounts. Any discounts, promotions, or special rates are subject to the conditions stated at the time they are offered and may be withdrawn if the booking is changed, reduced, or cancelled outside the permitted period. All prices include only the items expressly listed in the booking confirmation.
Additional charges may arise if the property is more heavily soiled than expected, if extra time is needed, if there is restricted access, or if the customer requests work that was not included in the original quotation. Examples include excessive limescale, pet waste, post-renovation residue, large volumes of rubbish, or the need to repeat areas that were not accessible on the initial visit. We will explain any such charge as soon as reasonably possible. The Streatham Cleaners pricing structure is based on the agreed scope and time required.
Cancellation rights and rescheduling arrangements depend on the notice provided and the type of service booked. If you need to cancel or change a booking, you must inform us as early as possible. Where sufficient notice is given, we may offer a rescheduled appointment or a refund of any amount paid, less any non-refundable costs that have already been incurred. If you cancel after work has begun or if our team has already been dispatched, you may still be charged in full or in part, depending on the circumstances and the resources reserved for your booking.
For routine cleaning appointments, a minimum notice period may apply before cancellation becomes free of charge. For larger, one-off, or specialist appointments, longer notice may be required because staff, equipment, and time have been reserved in advance. If you are absent, fail to provide access, or do not supply required instructions or keys, we may class the visit as a cancellation by the customer. In such cases, we may charge a call-out or wasted visit fee if we have incurred loss or expense.
If we need to cancel or rearrange a booking due to illness, severe weather, equipment failure, or other unavoidable circumstances, we will notify you as soon as reasonably possible and offer an alternative date where available. We are not liable for delays or non-performance caused by events outside our reasonable control, including transport disruption, power failure, epidemic restrictions, or emergency situations. Where an event of force majeure prevents us from completing the work, neither party will be liable for the resulting delay or failure, except for any payments already due for work performed.
Our liability is limited to losses or damage directly caused by our negligence, breach of contract, or failure to carry out the service with reasonable care and skill. We are not responsible for pre-existing defects, hidden damage, wear and tear, structural issues, or damage resulting from faulty fixtures, insecure fittings, or unsuitable materials. Customers should remove or secure valuables, cash, documents, jewellery, and fragile or irreplaceable items before the service begins. We do not accept responsibility for items left in an area being cleaned unless the loss or damage is shown to have been caused by our proven fault.
Where damage is alleged, you must notify us within a reasonable time and provide evidence of the issue, including photographs where possible. We may inspect the area or arrange for an independent assessment before accepting liability. If we are found responsible, our remedy may be limited to the reasonable repair or replacement cost of the affected item, subject to the age, condition, and depreciation of that item. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any matter that cannot lawfully be excluded under UK law.
We expect the premises to be in a condition that permits safe and lawful work. You are responsible for informing us of any hazards, including exposed wiring, unstable flooring, asbestos concerns, infestations, bodily fluids, sharps, or chemical residues. If our staff encounter a risk that makes the service unsafe, they may stop work immediately and leave the site. In such cases, you may still be charged for the time already spent and any reasonable travel or preparation costs incurred. This is part of the standard cleaning service agreement.
Waste handling and disposal must comply with applicable UK environmental and waste regulations. We may remove minor waste generated directly by the cleaning task, such as disposable cloths, packaging from cleaning materials, or small amounts of debris, only where this has been agreed in advance or is clearly part of the service. We do not act as a general waste carrier unless specifically arranged. Customers remain responsible for the lawful sorting, storage, and disposal of household, commercial, or hazardous waste unless our quotation expressly states otherwise.
You must not ask us to remove controlled, hazardous, medical, or illegal waste unless we have agreed in writing that we are licensed and equipped to do so. This includes sharps, chemicals, solvents, asbestos, contaminated materials, batteries, paint, electrical equipment, and items requiring special handling. If such materials are discovered during the service, we may refuse to move or dispose of them and may end the appointment if their presence creates a safety or legal concern. Any waste accepted for disposal must be presented in a lawful and safe manner.
Any items left behind after the appointment that are reasonably believed to be rubbish may be disposed of only if the service scope includes this and if doing so would not breach any legal requirement. We will not knowingly dispose of property that appears to be of value or that may belong to a third party without clear instruction. If you ask us to remove items from the premises, you confirm that you are entitled to authorise such removal and that the items are not subject to any legal restriction. All waste-related instructions must comply with applicable regulations.
The customer also agrees to cooperate with reasonable health and safety measures. This includes allowing access to water, electricity, and working facilities where needed, keeping pets secured, and ensuring children and vulnerable persons are supervised. We may wear protective equipment and may ask you to improve ventilation or temporarily vacate certain areas if products or equipment require it. If the cleaning location contains biohazards, strong odours, mould, or contamination beyond normal domestic conditions, we may apply an additional charge, reduce the scope, or decline the service altogether.
Any property keys, alarm codes, or access devices supplied to us remain your responsibility unless we have expressly agreed secure storage arrangements. We will take reasonable care of any keys entrusted to us and will use them only for the purpose of carrying out the booked service. We may decline to retain keys if the arrangement is not practical or secure. If a key is lost through our proven fault, our liability will be limited to reasonable replacement costs and any necessary lock-related expense, subject to the limitations stated elsewhere in these terms.
We may suspend or terminate a booking if you, your occupants, or any third party interfere with the work, behave abusively, or place staff in an unsafe position. If termination occurs for these reasons, you may still be charged for work already completed and costs already incurred. These terms may be updated from time to time, and the version in force at the time of your booking will generally apply. No waiver of any right under these terms shall operate unless confirmed by us in writing. The Streatham cleaners terms and conditions remain subject to UK law.
Nothing in these terms creates a partnership, employment relationship, or agency between us and the customer. The agreement is personal to the parties to the booking and may not be assigned without consent, except where required by law or in connection with a lawful business transfer. If any dispute arises, both parties should first try to resolve it promptly and in good faith. Reasonable communication and timely notice of issues can often prevent misunderstandings and support a fair outcome.
These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, any mandatory consumer rights or local legal rules that apply to your booking will still be respected where required by law. Any dispute that cannot be resolved informally may be brought before the courts having jurisdiction under UK law. This governing law clause applies to the fullest extent permitted, and no term in this document is intended to restrict any statutory rights that cannot legally be limited.
By confirming a booking with Streatham Cleaners, you acknowledge that you have read, understood, and agreed to these service terms. They are designed to ensure transparent pricing, lawful waste handling, safe working conditions, and clear expectations from booking through completion. If you are unsure about any part of the agreement, you should review the terms carefully before the appointment is confirmed. These terms form the full basis of the service relationship unless amended in writing by both parties.
