Privacy Policy - Streatham Cleaners

This Privacy Policy explains how Streatham Cleaners collects, uses, stores, shares, and protects personal data. It applies to all Streatham Cleaners customers in area, including anyone who uses our domestic, commercial, one-off, recurring, specialist, or emergency cleaning services. We are committed to handling personal data in a lawful, fair, transparent, and secure way in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who this policy applies to

This policy applies to:

Customers who request cleaning services
People who communicate with us about quotes, bookings, or complaints
Property owners, tenants, landlords, or managers arranging services
Individuals whose information is provided to us in connection with access arrangements, service preferences, or billing

By using our services, you acknowledge that we may process your personal data as described in this policy.

2. What data we collect

We collect only the data that is necessary to provide and manage our cleaning services, respond to enquiries, and meet legal or operational requirements. The information we may collect includes:

Identity and contact details

Name
Address of the property to be cleaned
Billing address, if different
Telephone number
Email address

Service and booking information

Type of cleaning service requested
Date, time, and frequency of appointments
Property access instructions
Cleaning preferences and special requirements
Notes related to service delivery

Payment and transaction data

Invoice details
Payment status
Transaction references
Records required for accounting and tax purposes

We do not intentionally collect special category data unless it is strictly necessary for the service and you choose to provide it. If you do provide such information, we will treat it with enhanced care and only use it where lawful and appropriate.

Communication and complaint data

Messages you send to us
Feedback or complaints
Records of service changes or cancellations
Any correspondence relating to the performance of our services

3. How we use personal data

We use your data for the following purposes:

To provide and manage cleaning services
To confirm bookings, schedule visits, and update you about appointments
To issue invoices, process payments, and maintain financial records
To understand your service requirements and deliver the correct cleaning standard
To handle complaints, queries, and service-related requests
To improve our operations, customer support, and service quality
To comply with legal, accounting, and regulatory obligations
To protect our business, staff, customers, and property from fraud, misuse, or security threats

We will only use your data for the purposes for which it was collected unless we reasonably determine that we need to use it for a compatible purpose.

4. Lawful basis for processing

Under UK GDPR, we must have a lawful basis for processing personal data. We rely on the following bases:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes managing bookings, delivering cleaning services, processing payments, and communicating about the service.

Legal obligation

We may process personal data where we are required to do so by law, including for tax, accounting, fraud prevention, and record-keeping obligations.

Legitimate interests

We may process personal data where it is necessary for our legitimate interests and where those interests are not overridden by your rights and freedoms. This may include managing our business, improving our services, maintaining security, and responding to customer enquiries.

Consent

In limited situations, we may rely on your consent, for example where you voluntarily provide optional information or agree to a specific form of communication. Where consent is used, you may withdraw it at any time.

5. Data retention

We keep personal data only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. Retention periods may vary depending on the type of data and the reason it is held.

Booking and service records: kept for as long as needed to manage the customer relationship and resolve disputes
Financial and invoicing records: kept for the period required by tax and accounting law
Communication records: kept for a reasonable time to handle complaints, follow-up, and service improvement
Security or incident records: kept only as long as necessary for investigation and prevention purposes

When personal data is no longer needed, we will securely delete, anonymise, or archive it in accordance with our data retention practices.

6. Processors and third parties

We may share personal data with trusted third parties that help us operate our business. These third parties act as processors or independent controllers depending on the service they provide. They are required to handle data securely and only for specified purposes.

Examples of processors may include:

Payment service providers
Accounting and bookkeeping providers
Scheduling, invoicing, or customer management software providers
IT support, data storage, and system maintenance providers
Professional advisers such as legal or tax advisers, where necessary

We may also disclose data if required by law, a court order, or to protect our legal rights, property, staff, or customers. We do not sell your personal data.

7. Data security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or misuse. These measures may include access controls, secure storage, staff confidentiality expectations, and limiting data access to those who need it for operational purposes.

Although we take reasonable steps to protect your information, no method of transmission or storage is completely secure. We therefore cannot guarantee absolute security, but we continuously review our practices to reduce risk.

8. Your rights

As a data subject under UK GDPR, you have a number of rights in relation to your personal data. These include:

Right of access: you can request a copy of the personal data we hold about you
Right to rectification: you can ask us to correct inaccurate or incomplete data
Right to erasure: you can request deletion of your data in certain circumstances
Right to restrict processing: you can ask us to limit how we use your data in certain situations
Right to object: you can object to processing based on legitimate interests or direct marketing
Right to data portability: you can request a copy of certain data in a structured, commonly used format
Right to withdraw consent: where we rely on consent, you may withdraw it at any time

If you wish to exercise any of these rights, we will respond in accordance with applicable law. We may need to verify your identity before acting on your request. Some rights may not apply in every situation, particularly where we must keep data for legal reasons or to establish, exercise, or defend legal claims.

9. International transfers

If any of our processors store or access data outside the UK, we will ensure that appropriate safeguards are in place to protect your information in line with UK data protection law.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in law, our services, or the way we process personal data. Any updated version will apply from the date it is published or otherwise communicated. We encourage customers to review this policy periodically.

11. Summary of our privacy commitments

Streatham Cleaners is committed to processing personal data fairly, lawfully, and transparently. We collect only the information we need, use it for clear and legitimate purposes, retain it only as long as necessary, and share it only with trusted processors or where required by law. We respect your rights and aim to protect your data with care and responsibility.

This policy applies to all Streatham Cleaners customers in area.