Streatham Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Streatham Cleaners provides cleaning services to residential and commercial clients in the United Kingdom. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
Client means the individual or business that requests or receives cleaning services from Streatham Cleaners.
Company means Streatham Cleaners, the provider of the cleaning services.
Services means any cleaning or related services supplied by the Company to the Client.
Premises means the property or area where the Services are to be carried out.
Agreement means the contract between the Client and the Company incorporating these Terms and Conditions and any written or verbal confirmation of the booking.
2. Scope of Services
The Company provides a range of cleaning services, including but not limited to regular domestic cleaning, one-off deep cleaning, end of tenancy cleaning, office cleaning and specialist cleaning, subject to availability. The exact scope of work for a particular booking will be as agreed between the Client and the Company at the time of booking.
The Company will use reasonable endeavours to complete the tasks and areas agreed for each visit within the allocated time. Where the time is insufficient to complete all tasks, the Company will prioritise according to the Client's instructions or, if none are given, at the cleaner's reasonable discretion.
3. Booking Process
Bookings may be requested by the Client via the Company's chosen communication methods as advertised from time to time. A booking is only confirmed when the Company issues an explicit confirmation and provides the date, time, and type of Service.
The Client is responsible for providing accurate information about the Premises, the type of Service required, access arrangements, parking restrictions, and any special requirements. The Company reserves the right to adjust the quoted price or cancel the booking if the information provided is incomplete or inaccurate.
For larger or specialist jobs, the Company may request an inspection visit or further details before confirming the booking or pricing.
The Client must ensure that a responsible adult is present at the Premises at the start of the first visit to provide access, instructions, and, where necessary, to complete any required documentation.
4. Pricing and Quotations
Prices are typically based on either an hourly rate or a fixed fee for specified Services. Any quotation provided before an inspection is an estimate only and may be adjusted if the actual condition or size of the Premises differs from the information supplied by the Client.
All prices are given in pounds sterling. If any applicable taxes are chargeable, these will be clearly indicated at the time of booking.
The Company reserves the right to review and amend its prices at any time. For ongoing regular services, the Company will give reasonable notice of any change in rates.
5. Payments
Unless otherwise agreed in writing, payment is due on the day of the Service. The Company may require payment in advance or a deposit for certain Services, such as one-off deep cleans or end of tenancy cleans.
Accepted payment methods will be communicated by the Company and may include bank transfer, card payment or other cashless options. The Company does not accept responsibility for any charges applied by the Client's bank or payment provider.
For regular ongoing Services, the Client may be invoiced in arrears or in advance according to the arrangement agreed at the start of the service. Invoices are payable within the specified payment period stated on the invoice.
If the Client fails to make any payment when due, the Company reserves the right to suspend Services, cancel future bookings, and apply reasonable late payment charges or interest in accordance with applicable UK law.
6. Cancellations and Rescheduling
The Client may cancel or reschedule a booking by giving at least 24 hours' notice to the Company. If the Client cancels or reschedules with less than 24 hours' notice, the Company reserves the right to charge a cancellation fee up to the full value of the booked Service.
Where the cleaner attends the Premises but is unable to gain access or unable to commence work due to circumstances under the Client's control, this will be treated as a late cancellation and may be charged in full.
The Company may cancel or reschedule a booking due to unforeseen circumstances such as staff illness, severe weather or operational issues. In such cases, the Company will offer an alternative appointment as soon as reasonably possible. The Company's liability in these circumstances is limited to the value of the cancelled Service.
7. Client Obligations
The Client must ensure that the Premises are safe for the performance of the Services, including but not limited to the safe condition of floors, stairs and fixtures, and the safe and legal provision of electricity and water where required.
The Client must provide clear access to the Premises at the agreed time, including any necessary keys, access codes, parking arrangements, or visitor permissions. Any parking fees or fines incurred due to information not provided or misrepresented by the Client may be charged to the Client.
The Client agrees to store and secure any valuables, cash, jewellery, and sensitive documents before the cleaner arrives. The Company will not be responsible for loss of valuables that were not properly secured.
The Client must inform the Company of any items that are particularly fragile, valuable, or sensitive, and provide specific instructions if required. The Company reserves the right to refuse to clean or handle items that present a risk of damage or are unsafe.
8. Access and Keys
Where the Client provides keys or access codes, it is the Client's responsibility to ensure these are accurate and in working order. The Company will take reasonable care in the handling of keys but accepts no liability for costs arising from lock changes unless the loss or damage is caused by the Company's proven negligence.
If the Company is unable to gain access due to incorrect or faulty keys, codes, or other access arrangements, the visit may be treated as a late cancellation and charged accordingly.
9. Cleaning Products and Equipment
Unless otherwise agreed, the Company will provide standard cleaning products and equipment suitable for the agreed Services. If the Client requests the use of their own products or equipment, this must be agreed in advance and the Client remains responsible for the suitability, safety, and effectiveness of any products supplied by them.
The Company will use products that are appropriate for general domestic and commercial surfaces. The Client must notify the Company of any surfaces or materials requiring special care, as well as any allergies or sensitivities that may be affected by standard cleaning products.
10. Waste Handling and Environmental Regulations
The Company will comply with applicable UK waste and environmental regulations relevant to cleaning activities. Ordinary household or office waste generated as part of the cleaning process will normally be placed in the Client's designated bins at the Premises.
The Company does not arrange for off-site removal or disposal of household or commercial waste unless explicitly agreed in writing as a separate service and subject to any additional charges. This includes bulk waste, construction debris, electrical items, hazardous materials, or controlled waste.
The Client is responsible for informing the Company of any materials present at the Premises that may be hazardous, restricted, or subject to specific disposal requirements, and must not request the cleaner to handle or dispose of hazardous substances in breach of UK regulations.
The Company reserves the right to refuse to handle any items or waste that appear to be hazardous, illegal, or unsafe, or that fall outside the scope of normal cleaning tasks.
11. Service Standards and Complaints
The Company aims to provide a high standard of service. If the Client is dissatisfied with any aspect of the Service, they must inform the Company as soon as possible, and no later than 24 hours after completion of the Service for one-off bookings, or before the next scheduled visit for regular services.
Where a complaint is justified, the Company may, at its discretion, offer to re-clean the affected area or provide a reasonable credit towards future services. Any such remedy will be the Client's sole and exclusive remedy in respect of service quality issues.
12. Liability and Insurance
The Company will exercise reasonable skill and care in providing the Services and will maintain appropriate public liability insurance and, where applicable, employer's liability insurance in line with UK requirements.
The Company's liability for any loss or damage arising from the provision of the Services, whether in contract, tort, or otherwise, is limited to the value of the specific Service during which the event giving rise to the claim occurred, or to the amount recoverable under the Company's relevant insurance policy, whichever is lower.
The Company is not liable for normal wear and tear, pre-existing damage, discolouration, misuse of items by the Client, the effects of products requested by the Client against the Company's advice, or for any damage that could not reasonably have been foreseen.
The Company will not be liable for any indirect or consequential loss, including loss of profit, income, business, or opportunity, arising out of or in connection with the Services.
13. Limitations and Exclusions
The Company does not undertake tasks that involve working at unsafe heights, lifting excessively heavy items, or performing any activity that could reasonably be regarded as unsafe or outside the usual scope of cleaning services.
The Company does not guarantee removal of all stains or marks, especially where they are permanent in nature or where attempts at removal may risk damage to the underlying surface.
Nothing in these Terms and Conditions excludes or limits the Company's liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under UK law.
14. Health and Safety
The Company and the Client shall both comply with applicable health and safety legislation. The Client must inform the Company of any health and safety risks at the Premises, including pets that may be aggressive, building works, or other hazards.
The Company reserves the right to withdraw its staff from the Premises if they consider the environment to be unsafe or unsuitable. In such circumstances, the visit may be charged in full if the unsafe conditions are under the Client's control.
15. Data Protection and Privacy
The Company will process personal data in accordance with applicable UK data protection laws. The Client's personal information will be used for the purposes of managing bookings, providing Services, handling payments, and dealing with queries and complaints.
The Company will take reasonable steps to keep personal data secure and will not sell or share personal information with third parties except where necessary to perform the Services, comply with the law, or where the Client has given consent.
16. Force Majeure
The Company is not liable for any delay or failure to perform its obligations under these Terms and Conditions where such delay or failure is due to events beyond its reasonable control. These may include, but are not limited to, extreme weather, transport disruptions, power failures, acts of government, epidemic, pandemic, or other events commonly referred to as force majeure.
17. Amendments to Terms and Conditions
The Company may amend these Terms and Conditions from time to time to reflect changes in the law, regulatory requirements, or business practices. The current version will apply to all new bookings from the date it is made available. For ongoing regular services, the Company will provide reasonable notice of any material changes.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
19. Severability
If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful, or unenforceable, such provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.
20. Entire Agreement
These Terms and Conditions, together with any written or verbal booking confirmation, constitute the entire agreement between the Client and the Company in relation to the Services and supersede all previous understandings, agreements, or representations, whether written or oral.