Streatham Cleaners Privacy Policy
This Privacy Policy explains how Streatham Cleaners collects, uses, stores and protects personal data about individuals who use our cleaning services or otherwise interact with us. It applies to all Streatham Cleaners customers and prospective customers within our service area, as well as visitors who contact us to enquire about our services.
Scope and Data Controller
Streatham Cleaners is the controller of the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data in line with applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act.
By using our services, requesting a quote, or communicating with us, you acknowledge that you have read and understood this Privacy Policy.
Types of Personal Data We Collect
We only collect personal data that is necessary to provide and manage our cleaning services and to operate our business efficiently. The categories of data we may collect include:
Identification and contact details, such as your name and preferred contact details so that we can manage bookings, respond to enquiries and send relevant information about your service.
Service and property details, such as your property address, access instructions, type of property, areas to be cleaned, special requirements, and any relevant notes that help us carry out the cleaning safely and to your specifications.
Booking and transaction information, such as dates and times of appointments, services requested, booking history, and payment related information. Where payments are processed by third party payment processors, we receive only limited information needed for accounting and record keeping.
Communication records, including information you provide when you contact us by phone, through online forms, or by other communication methods. This may include details concerning your enquiry, feedback, or complaints.
Technical information, where applicable, such as basic device and usage data generated when you visit our online pages, to support administration, security and performance of our website or online booking systems.
Lawful Basis for Processing
We process your personal data only where we have a lawful basis under data protection law. Depending on the context, this may include:
Contractual necessity. We process your personal data to enter into and perform a contract with you, for example to provide cleaning services, manage your bookings, respond to your requests, send service confirmations and handle payments.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, maintaining business records, improving customer experience, training staff, and protecting our rights or property.
Legal obligations. We may process personal data where this is necessary to comply with legal obligations, including tax and accounting requirements, record keeping obligations, and responding to lawful requests from public authorities.
Consent. In limited cases we may rely on your consent, for example where you expressly agree to receive certain types of marketing communications. You can withdraw consent at any time using the contact details provided in this policy or by using any unsubscribe options that we make available.
How We Use Your Personal Data
We use personal data to provide and manage cleaning services, including handling enquiries, preparing quotes, scheduling and delivering services, and administering payments.
We use data to communicate with you about bookings, changes to appointments, service updates, and important information relating to your contract or our terms and conditions.
We use data to manage our business operations, such as internal administration, accounting, quality control, reporting and staff training.
We use data to improve and develop our services, including analysing service usage patterns, feedback and complaints, in order to enhance customer satisfaction and service quality.
We use data to protect our legitimate business interests and legal rights, for example in connection with legal claims, compliance matters, security and fraud prevention.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties who act as processors on our behalf, solely for the purposes described in this Privacy Policy and under our instructions.
These processors may include payment processing providers, IT and hosting service providers, customer relationship management tools, and professional advisers such as accountants. We only engage processors who provide sufficient guarantees to implement appropriate technical and organisational measures to protect your personal data.
Where necessary, we may also share personal data with public authorities, regulators or legal advisers to comply with legal obligations, to respond to lawful requests, or to establish, exercise or defend legal claims.
International Transfers
If we transfer personal data outside the United Kingdom or the European Economic Area via our service providers, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures, in accordance with data protection law. You may request further information about these safeguards by contacting us using the details set out in this policy.
Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected and to meet legal, accounting or reporting requirements.
Customer and booking records are generally retained for a period that allows us to manage ongoing relationships, handle queries or complaints, and comply with legal obligations. Financial and transaction data may be kept for longer periods as required by tax and accounting laws.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be linked to you.
Data Security
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to staff and processors who have a business need to know, using secure systems where appropriate, and providing training to staff on data protection responsibilities.
While we strive to protect your personal data, no system can be completely secure. We encourage you to take care when sharing information with us and to notify us promptly if you believe your personal data has been compromised.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions. They include:
Right of access. You can request confirmation as to whether we process your personal data and obtain a copy of that data, along with information about how we use it.
Right to rectification. You can request that we correct or complete any inaccurate or incomplete personal data that we hold about you.
Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where the data is no longer necessary for the purposes for which it was collected or where you withdraw consent.
Right to restriction. You can ask us to restrict the processing of your personal data in specific situations, such as while we are verifying the accuracy of data or where you have objected to processing.
Right to object. You can object to processing based on our legitimate interests, and we will stop processing unless we have compelling legitimate grounds to continue or we need the data for legal claims. You have an unconditional right to object to direct marketing at any time.
Right to data portability. In certain cases, you may request to receive your personal data in a structured, commonly used and machine readable format, and to have it transmitted to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent to process personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact us using the contact details provided in this Privacy Policy. We may need to verify your identity before responding to your request.
Complaints and Contact
If you have questions about this Privacy Policy or how we handle your personal data, you can contact us using our usual customer contact channels. We will aim to respond promptly and address your concerns.
You also have the right to lodge a complaint with the relevant supervisory authority for data protection if you believe your rights have been infringed. We would, however, appreciate the opportunity to deal with your concerns before you approach the authority, so we encourage you to contact us in the first instance.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. The updated version will apply from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.